Terms & Conditions

1. Introduction

Welcome to Inkwazi Tours & Transfers (“Inkwazi”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our transportation, tour, and transfer services, whether booked online, via telephone, email, or in person. By making a booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming any reservation.

These terms apply to all passengers, clients, and groups (collectively “you” or “passenger”) and form the entire agreement between you and Inkwazi Tours & Transfers, superseding any prior verbal or written communications.

2. Definitions

• “Booking” means any reservation for a service provided by Inkwazi, including transfers, tours, charters, and shuttle services.
• “Service” refers to the transportation and/or guided experience as described in the booking confirmation.
• “Passenger” includes the person making the booking and all individuals on whose behalf the booking is made.
• “Fleet” describes our vehicles ranging from sedans to 81‑seat luxury coaches, all PSV‑licensed and fully insured.

3. Booking and Reservations

All bookings are subject to availability and are not confirmed until you receive a written confirmation from us (via email or official message). A booking is considered complete once full payment or the agreed deposit has been received.

It is your responsibility to review all booking details (dates, times, pickup/drop‑off locations, passenger count, luggage requirements) immediately upon receipt. Any discrepancies must be reported within 24 hours of confirmation.

3.1 Group Bookings

For groups of 10 or more passengers, a dedicated coordinator will be assigned. Special terms regarding payment schedules and cancellation may apply and will be communicated in writing.

3.2 Amendments

If you wish to amend a booking (change of date, time, vehicle type, or itinerary), we will accommodate where possible. Additional charges may apply. Requests must be made at least 48 hours before the scheduled service.

4. Pricing and Payment

All prices are quoted in the local currency (or as specified) and include applicable taxes unless stated otherwise. Prices may be subject to change without notice until a booking is confirmed.

Payment methods: We accept bank transfers, credit/debit cards (Visa, Mastercard), and approved corporate credit facilities. Full payment or an agreed deposit is required to secure a booking.

4.1 Late Payment

If payment is not received by the due date, we reserve the right to cancel the booking and apply cancellation charges as outlined in Section 5.

5. Cancellation and Refunds

Cancellation policies vary depending on the service type, vehicle class, and notice period. The following general terms apply unless otherwise agreed in writing:

• More than 30 days before service: full refund minus any non‑recoverable third‑party costs (e.g., accommodation deposits, permits).
• 15–30 days before service: 50% of the total amount refunded.
• 7–14 days before service: 25% refund.
• Less than 7 days or no‑show: no refund.

Refunds will be processed within 14 business days to the original payment method. Cancellation requests must be submitted in writing (email) to our official address.

5.1 Cancellation by Inkwazi

We reserve the right to cancel a service in cases of force majeure (extreme weather, natural disasters, political unrest, vehicle breakdown, etc.). In such events, we will offer either a full refund or an alternative date/service of equal value. We are not liable for any consequential losses or additional expenses incurred.

6. Changes and Delays

While we make every effort to adhere to schedules, traffic conditions, road closures, and unforeseen circumstances may cause delays. We do not accept liability for missed flights, connections, or appointments unless directly caused by our gross negligence. We strongly recommend allowing ample buffer time (minimum 2–3 hours for airport transfers).

If a delay exceeds 60 minutes and is attributable to our operations, we will provide proportionate compensation or a partial refund at our discretion.

7. Passenger Responsibilities

• Arrive at the designated pickup point at least 10 minutes before the scheduled departure time.
• Ensure all passengers have valid travel documents (passports, visas, permits) where required.
• Behave in a respectful manner toward drivers, guides, and fellow passengers. We reserve the right to refuse service or remove any passenger who is intoxicated, abusive, or poses a safety risk, without refund.
• Keep luggage within the weight and size limits communicated at booking. Inkwazi is not responsible for loss or damage to personal belongings unless caused by our proven negligence.
• Notify us of any special needs (wheelchair accessibility, child seats) at the time of booking. We will do our best to accommodate but cannot guarantee availability.

8. Liability and Insurance

Inkwazi Tours & Transfers holds comprehensive public liability and passenger liability insurance as required by law. Our fleet is PSV‑licensed and regularly maintained to the highest safety standards.

Our liability for any loss or damage (including personal injury) is limited to the maximum extent permitted by applicable law and shall not exceed the total value of the booking. We are not liable for indirect or consequential losses such as loss of income, missed flights, or accommodation costs.

We strongly recommend that passengers obtain their own travel insurance to cover medical emergencies, trip cancellation, baggage loss, and personal liability.

9. Privacy and Data Protection

We collect and process personal information solely for the purpose of providing our services (booking, communication, safety). We do not sell or share your data with third parties except as required for operational purposes (e.g., sharing passenger manifest with a lodge) or by law.

For full details, please refer to our Privacy Policy.

10. Intellectual Property

All content, logos, images, and trademarks displayed in our brochures, website, and marketing materials are the property of Inkwazi Tours & Transfers. You may not reproduce, distribute, or use them without prior written consent.

11. Complaints and Dispute Resolution

If you have any complaint about our service, please inform the driver or guide immediately so we can attempt to resolve the issue on the spot. For formal complaints, write to us within 14 days of the service date at info@inkwazitours.co.zw. We will acknowledge your complaint within 5 business days and aim to resolve it within 21 days.

Any disputes arising from these terms shall be governed by the laws of the Republic of Zimbabwe (or the relevant operating jurisdiction) and subject to the exclusive jurisdiction of its courts.

12. Amendments to Terms

We may update these Terms and Conditions from time to time. The latest version will be published on our website, and the “Last updated” date will reflect changes. Continued use of our services after such modifications constitutes acceptance of the revised terms.

13. Contact Information

For any questions regarding these Terms and Conditions, or to make a booking, please contact us:

• Call or WhatsApp: +263 71 259 0742
• Email: info@inkwazitours.co.zw
• Our Office: 4688 Chinotimba Road, Victoria Falls

We are available Monday to Friday, 08:00 – 17:00 (CAT).